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The Division of Pulmonary and Critical Care Medicine at Massachusetts General Hospital provides comprehensive care for the full range of respiratory conditions and diseases. We commit to provide the highest quality care to our patients and their families in a respectful, efficient, and safe environment; to communicate openly and directly; and to recognize and value the contributions of every individual. We are dedicated to advancing the treatment of pulmonary diseases through research and education. We strive for innovation, to work as a team, and to lead by example.
MGH Pulmonary & Critical Care is looking for a competent, professional individual for the role of Patient Service Coordinator. The PSC provides administrative support to a high-volume ambulatory care setting, functioning as the primary interface between patients and providers. The PSC must be able to work as an integral part of the administrative team, as well as be able to work independently to identify and resolve administrative challenges as they arise. The emphasis is placed on customer service, the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for support staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
High School graduation required.
Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting. Those considered for a PSC III position will have direct experience as a PSC in the past.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
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