Job Description – Community & Experience Director ((phone number removed)WB)
Job Description
Community & Experience Director ( Job Number: (phone number removed)WB )
Description
House of Sport by Dick’s Sporting Goods is more than just a store, it’s a destination, an experience, a place where athletes can experiment and play. A house devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
The Community & Experience Director will lead a team that builds community partnerships, plans, markets, and oversees the execution of in-store events & experiences and the daily operations of the Front-End Athlete Experience. This role is charged with building meaningful community relationships that drive new customer acquisition, store traffic and experience participation resulting in sales revenue, brand awareness, and elevated Athlete Experience metrics. This role must be able to communicate expectations and hold a team accountable for meeting and achieving established goals, brand and operational standards, and athlete-first service level expectations.
Specific responsibilities include oversight for end-to-end planning, execution, ROI analysis for event activations at DICK’S House of Sport outdoor track, field, and seasonal ice rink programming (camps, classes, clinics, field trips and partnership events), indoor batting cage product trial and experience, golf simulator fittings and instruction, indoor climbing wall sessions and activities. Additional responsibilities include driving the front-end athlete experience (customer services and equipment services areas) by ensuring teammates are engaging every athlete and creating awareness for House of Sport events and activities and delivering outlined service levels.
You are responsible for setting the new standard for experiential retail programming.
COMMUNITY & EXPERIENCE OVERSIGHT
GREAT PLACE TO WORK
GREAT PLACE TO SHOP
GREAT PLACE TO INVEST
BRAND & OPS EXCELLENCE
Qualifications
The experience we’re looking for:
DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.
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Primary Location : United States-Virginia-Chesapeake-Store1580 Chesapeake VA
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