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Responsible for the supervision and control of the Housekeeping Department.
ESSENTIAL JOB FUNCTIONS:
Supervise and coordinate the activities of the Housekeeping personnel including interviewing applicants, complete employee evaluations, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with MIOSHA standards to provide a safe work environment
Assist General Manager with: department meetings, payroll, monitoring overtime, preparing weekly forecast, and weekly work schedules
Complete additional administrative duties that include: inventory and productivity reports
Inspect all areas of the hotel daily to ensure cleanliness and security standards are met
Complete monthly linen and supply inventories and purchase supplies
Attend and participate in staff meetings
Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees
Inspect each guest room daily unless prohibited by a “Do Not Disturb” indication sign
Assist in the cleaning of guest rooms as needed and ensure housekeepers in maintaining orderly housekeeping carts and storage rooms
Ensure laundry room procedures and standards are upheld and perform laundry duties as required
Ensure houseperson procedures and standards are upheld and perform houseperson duties as required
Expertise in property management systems for housekeeping functions and ensure room status is without discrepancy daily
Maintain labor budget and adjust schedule to avoid unnecessary labor cost
Knowledge of all emergency procedures and how to act on them
Adhere to proper key control procedures
Report any unusual occurrences or requests to the General Manager immediately
Knowledge of budgeted departmental PORs for control of expenses
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