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Description
A Butler for the Waldorf Astoria Dubai International Financial Centre engages with our Guests throughout the entire hospitality experience. From check-in to check-out, the Butler Team is always prepared to respond to all Guests’ requests.
What will I be doing?
As a Butler, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Butler Team Member truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Comprehensive knowledge of the hotel, including all departments, services and outlets
- Provide assistance and information to all guests
- Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual preferences (likes/dislikes) in order to maintain guest history and a high level of communication within the department
- Maintain privacy and security of in-house guests and be continually proactive in all areas of operation
- Prepare and check-in arrival rooms, in-house guests and departure rooms
- Thorough knowledge of all in-room services, amenities, functions, systems, as well On-Q system
- Fully responsible for the Amenities order and amenities delivery to the rooms on daily basis
- Coordinate laundry and pressing – collection and delivery
- Offer packing and unpacking services as requested
- Deliver and place the evening amenities in the room
- Support and assist Senior Management and perform duties and responsibilities as assigned by Senior Management
Requirements
What are we looking for?
A Butler for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude
- Professional manner with an emphasis on hospitality and guest service
- Minimum one year of experience in similar role
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
It will be advantageous in this position if you demonstrate the following skills and differentials:
- Bachelor Degree/Master Degree in Hospitality
- Experience in the luxury segment
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
