Being part of the APAC BSC team who are supporting our portfolio of branded hotels. The team serves as the front-line contact/response on any question about Brand Standards and Initiatives, as well as Tools and Resources for commercial or operational use.
Responsibilities and tasks include answering calls/emails/chat on various topics from our hotel teams as well as interacting pro-active with the Brand Performance Support Directors on their interaction and follow-up with hotels. The BSC Manager also conducts educational webinars for hotels, 1 on 1 connections with hotel leadership called Business connect, follows-up on Quality Assurance improvement planner, monitor hotel performance and identify area of improvement (commercial and guest experience) with the overall objective to maximizing hotel and brand performance, leading to better market share, higher guest satisfaction and brand compliance. Support is delivered through phone/email/chat consultation and occasionally in person. The current portfolio of APAC portfolio of branded hotels covers 500 trading hotels in 22 countries.
What will I be doing?
As team members of the APAC BSC team, you are responsible for delivering flawless service and support to the General Manager, hotel leadership team and hotel team members of Hilton portfolio of branded properties within the APAC region as well as management companies’ teams – as well as supporting the implementation of enterprise and brand initiatives.
A detailed, minimum 1 month, induction and training program will support you to successfully onboard into this position.
The day to day responsibilities of this position include:
Other tasks part of this position:
Average Percent of Time %
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
Required
Preferred
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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