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The Transportation Management Logistics Coordinator ensures that customer transportation needs are met or exceeded by providing excellent customer service. This position reports to Transportation Management Account Manager and/or an Operations Director.
Manages daily shipment activity for customers
Follows and reinforces client rules and parameters
Assist with creating customized standard operating procedures.
Communicates with managed and incumbent carriers and tenders shipments based on customer route guide
Generates reports at the request of our customer’s or NFI Account Manager
Collaborates with NFI brokerage account management and carrier sales
Facilitates claims filing on behalf of customer
Responds timely to client requests and inquiries
Resolves client issues quickly and efficiently
Manages shipment routing guides
Tenders shipments to carriers
Schedules appointments and tracks shipments
Executes shipment optimization activities.
Manages shipment exception process.
Uses various transportation software systems to facilitate shipment execution
Provides support on miscellaneous projects as needed
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