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Job Description
Description & Requirements
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Technical writers play a big part at JHA and are a key link between operations, development, education, and external users. As a technical writer, you will research and test software, determine features that need documentation, and translate technical information into task-oriented guides for our users and Jack Henry staff. Jack Henry provides a strong opportunity for career progression not only within Enterprise Content Services but across the organization. Career paths include information architecture, project management, and content specialization.
This position will be filled to work Remotely within the U.S.
This position will pay a salary of $66,000-$76,00 based on experience and location.
What you’ll be responsible for:
- Researches and translates technical information into manuals and web-based documents for both non-technical and technical users.
- Identifies user needs and works with internal stakeholders and customers to resolve issues relating to documentation.
- Writes, publishes, and maintains help content and release documentation.
- Collaborates with developers, product managers, quality assurance staff, and UX designers in an agile development environment.
- Manages the production and publishing of documentation.
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum of 4 years of professional writing experience in a role such as Technical Writer, Technical Editor, Technical Communicator, Content Developer, or Web Content Writer.
- Must have 2 year of experience in project management of a documentation set with any combination of help systems, user manuals, release documents, or feature documents.
- Ability to travel up to 5% to attend JHA meetings, trainings, or professional conferences.
What would be nice for you to have:
- Experience with structured authoring techniques in DITA or other markup languages.
- Experience in content management systems or help tools (e.g. SDL Tridion Docs, Zoomin, XDocs, etc.).
- Experience working with software development teams as part of the software development life cycle process.
- Experience writing for FinTech.
- Bachelor’s degree in professional writing or a related field.
If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.
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Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
EOE-M/F/Vet/Disability