https://amzn.to/44P6GXZ
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world class talent onboard to help shape the next chapter of our growth journey.
Position Summary
The US base salary range for this full-time position is $90,000 – $125,000 + equity + benefits. Our salary ranges are determined by role, level, and location.
What We’re Looking For
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience, but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
About The Role
As a Fintech company where customer experience (CX) is an integral function, our success relies highly on effective operations and actionable insights to deliver a world-class customer experience through our large scale 24×7 operations supporting various channels.
We are looking for an enthusiastic team member to bridge the customer experience where product meets support. The product specialist will be assigned to represent Customer Experience allocated into a specific product area. This individual will work closely with product managers from the specific teams they support and become the voice of the customer and customer care team. They would own bridging the product experience into the customer support experience so our community member can increasingly have a seamless experience end to end. This includes managing and updating standard operating procedures, partnering closely with product managers on product policies, collaborating closely with compliance and bridging the customer need throughout the process.
The ideal candidate is well versed in operations, project management, business and analytics. The ideal candidate demonstrates a sense of urgency, superb communication, loves product challenges, managing complex problems, and partnering with cross-functional areas of the business to execute and drive outcomes.
The role requires the candidate to have excellent communication and project management skills, a track record of successful engagement of both internal and external stakeholders. Further on the ability to leverage data to inform and support critical decisions is a great plus as our teams are heavily data driven and will enhance effective collaboration.
What You’ll Do
What We’re Looking For:
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience, but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
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