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Job Summary
The Vice President of Guest Experience is responsible for the ongoing development and execution of world-class training and recognition programs for the Rocket Mortgage FieldHouse Guest Services Team. This position will work directly with the Senior Vice President of Venue Experiences to lead and align the team of full time and part time event day staff in support of all events at Rocket Mortgage FieldHouse, as well as events promoted by Rock Entertainment Group. The Vice President will work closely to ensure the efforts of the People and Culture Team (HR) are reflected with the initiatives for the Frontline Team that are consistent with the FieldHouse service culture.
Essential Duties & Responsibilities
Required Qualifications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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