https://amzn.to/44P6GXZ
Job Description
This is an advanced-level position within the Rideshare Center of Excellence (COE) department The COE team supports nonemergency medical transportation services by processing and prioritizing incoming calls, scheduling, monitoring Rideshare transport requests, maintaining documents related to different projects, and supporting customer staff
You will be responsible for handling and resolving client complaints and grievances related to transportation services You will also be responsible for managing client cases and ensuring that they receive the appropriate transportation services
You will be working in a fast-paced environment and will need to be able to handle high volumes of calls and emails You will also be responsible for documenting all complaints, grievances, and case management activities
Essential Functions / Duties :
Qualifications :
Education / Licensing / Certification
High School Diploma or GED required
Experience :
Working Conditions and Mental / Physical Requirements :
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability
Notice of Nondiscrimination : https : / / wwwglobalmedicalresponsecom / docs / site / non-discrimination
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