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Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role is based out of our New York City office and offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
Job Details:
The GTM Vendor Solutions team is searching for a Sr. Program Manager to lead vendor programs at scale. They will partner closely with global cross-functional leaders across LinkedIn’s organization to help solve problems and establish scalable vendor programs. They will build connective tissue across leaders, teams, and programs to create leverage, optimize growth, and scale the business within a vendor portfolio.
The Sr. Program Manager will leverage their program management strengths, effective communication, relationship building skills, and analytical abilities to provide timely solutions to partners, and successful program execution / leadership. They will help ensure any issues escalated by our clients or internal partners are dealt with in a swift manner and will maintain continued communication at the different stages of resolution.
Responsibilities:
- Act as lead to ensure our vendor programs are set up properly, the teams are adequately trained, and the program success is measured consistently
- Provide program stakeholders with regular updates on performance, and collect feedback to discuss with our vendor partners directly
- Serve as a consultant to our various stakeholders to identify opportunities where we can help their teams to focus and scale by leveraging our vendor network
- Manage the Vendor Solutions operating model through forecasting, planning, deploying, and training teams
- Lead cross-functional development of new contracts and updates to existing contracts
- Manage knowledge transfers & process optimization with our vendor partners
- Effectively manage the day-to-day operations (queue) with the outsourced service provider, handling escalations to the holistic vendor delivery through engaging with cross-functional internal and vendor stakeholders
- Design reporting standards for operational metrics, service level requirements, and process KPIs, and own running metric reviews w/ different audiences
- Provide quality checks – monitoring performance against service level agreements and addressing any issues through corrective action plans around KPIs
- Think like an owner and have an impact outside of your core functions by demonstrating leadership, providing leverage, and producing results that will help our team effectively scale
Qualifications
Basic Qualifications:
- 7+ years of experience in management consulting, program management, SaaS, operations, or sales operations
- Experience in MS Office (Outlook, Word, PowerPoint, and Excel)
- Ability to travel both domestically and internationally
Preferred Qualifications:
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Advanced communication, organizational, presentation, and client-service skills
- Experience working with Salesforce, Microsoft Dynamics, Tableau, and project management software solutions
- PMP certified
- Ability to present data in an effective, actionable manner
- Works well in ambiguity with the ability to think strategically with a proven track record of providing consultative and data driven solutions
- Demonstrated analytical background and experience with statistical analysis, return on investment modelling
- Ability to work effectively with cross-functional teams
- Life-long learner who embraces change w/ the ability to pivot based on team and business needs
- Calm under pressure; ability to not only think creatively during crisis moments but also to bring new ideas to drive innovative solutions
Suggested skills:
- Program Management
- Stakeholder Management
- Effective Communication
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $107,000 to $175,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.
Additional Information
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 – Signed.pdf.
Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.
Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected]. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response.
In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice
