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SKAGWAY ROCK CLIMBING/ZIP LINE/HIKE MANAGER JOB DESCRIPTION
TIMEFRAME: April – October
QUALIFICATIONS: Driver’s License, Wilderness First Responder (Required – available to receive on site), CPR/First Aid (Required)
AMG operates a top rope rock climbing program, a hiking program and an adventure park style canopy zip-line excursion for guests visiting Skagway, Alaska on cruise ship-based day trips. The site manager position, in addition to their guiding duties, manages the facilitation of these three programs when the site manager is not present. The Skagway Rock/Zip Manager is responsible for ensuring guest safety by making certain that guides adhere to all safety protocols, by aiding and directing ongoing site inspection while working closely with the assistant manager to schedule regular preventative course, trail and crag maintenance. This position will lead the oversight of a guiding staff of 30-40 guides depending on the time of the summer.
The Rock/Zip Manager reports directly to the Operations Manager to ensure a smooth chain of command for operations.
REQUIREMENTS
JOB DUTIES
This is just a list of general responsibilities and isn’t fully comprehensive. Most importantly, the Rock/Zip Manager needs to be flexible to react to the varying needs of day-to-day operations. Coordinating with the Rock/Zip Assistant Manager is vital to the success of these programs. The Rock/Zip Manager should expect 40+ hours of work every week throughout their entire contracted dates of employment.
ADDITIONAL JOB RESPONSIBILITIES
Employees will be called on to participate in a variety of activities associated with the climbing and adventure park sites and operation, as well as residential upkeep. Routine maintenance at the climbing and zip sites includes course and route inspections, maintenance and route cleaning, documentation of inspections, trail work, and area development. Daily operations also include vacuuming inside the vehicles and washing the outside of it as well as other maintenance.
Employees may be called on to share driving responsibilities and potentially other part time office duties. Driving is an important part of the program and guides will be expected to not only be safe and abide by all local and state driving regulations but also to be entertaining for our guests. The drive to and from the climbing/zip site is an opportunity to enhance the guest’s experience by providing historical and interesting information about the city, its history, the beautiful outdoors surrounding us, and other types of trips and programs that the guests can participate in the future with AMG.
PROFESSIONALISM
AMG employees represent the company whether they are working with clients packing in the warehouse, or off the clock and hanging in town. AMG expects employees to always conduct themselves in a professional manner and provide a leading example in the community for the type of behavior associated with the quality guide service that employs them. We live and work in small Alaskan communities, poor/inappropriate behavior will quickly establish a bad reputation for an individual and reflect poorly on the company as a whole.
LIVING SPACE AND RENT STRUCTURE
Employee housing is located in downtown Skagway, the grocery store and other attractions are within walking distance from housing. Accommodations consist of shared rooms typically 2-4 beds to a room, although the largest room is a 6-occupant bunkroom. Each house features shared bathrooms, a kitchen area, and living room. Employees residing in housing are expected to respect others and maintain a clean living area. Rent procedures are outlined in the Employee Manual. The two downtown houses share a large yard and mountain views, providing a fantastic base for our team.
Additional Notes
STANDARD DRESS AND PROFESSIONAL APPEARANCE
Alaska Mountain Guides requires guides to maintain a professional image at all times. The standard Skagway uniform is your name tag, AMG uniform shirt and/or guide jacket with guide or Carhartt style pants and closed toed outdoor shoes/boots. AMG requires staff to be clean with appropriate hygiene and appear professional while working.
TRAVEL AND LOGISTICS
Employees are responsible for their own travel arrangements to and from Skagway, AMG will assist wherever possible in helping outline necessary steps in travel plans. Please make arrangements with a few days on either end of the season for mishaps.
Location: Skagway, AK
Employment Type: Full-Time
Minimum Experience: Manager/Supervisor
Compensation: $4,100 Monthly
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