Information and Technology Services (ITS) is seeking a Telecommunication Specialist to join the ITS Communications and Data Centers within ITS at the University of Michigan. This position reports to a Telecommunications Installation and Maintenance Supervisor.
Works on complex work orders and may delegate some tasks according to staff experience and skill levels. Participates in strategic improvements to processes, procedures and tools that will increase efficiency and effectiveness of work. Makes independent decisions that impact operations. Relies on experience and judgment to plan and accomplish assigned tasks and roles. Assignments require collaboration with other technical staff, originality, ingenuity, assessment of unusual circumstances, and variation in approaches used; use of different and unrelated processes and methods
Works on more than one task at a time and manages work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Proactively anticipates and resolves problems; creates conditions and processes to support change. Demonstrates proficient knowledge of telecommunications and networking principles, practices, standards, technologies, and procedures. Comprehends and distills issues, identifies problem factors, determines appropriate information, checks assumptions against facts, and generates solutions. Promotes cooperation and effectively manages relationships. Generally works independently, requiring limited direction from management.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Responsibilities*
Primary duties of this job are to install, maintain and repair communication systems, networks, services and related equipment.
On occasion, the employee will be exposed to outside weather conditions such as wet and/or humid environments, extreme cold and/or heat, dusty and noisy work environments. Noise levels will typically be moderate to moderately loud. The employee may also be exposed to high, precarious places.
Note:
Leadership (5%)
Production Support (85%)
Service Improvement (5%)
Suggests improvements to processes, procedures and tools that will increase efficiency and effectiveness of work. Demonstrates relationship building and effective communication skills through active listening and frequent communication with team members and vendors, resulting in understanding quality improvement needs and to creating buy-in for enhancements.
Development of Self and Others (5%)
Stays current with relevant advances in technologies. This can include: on-the-job training, attending technical courses or conferences, reading, research, and working with other technical staff. Develops and follows best practices and procedures and shares knowledge with team members
Required Qualifications*
Desired Qualifications*
Additional Information
Physical Requirements/Environmental Conditions:
Work is performed inside and outside and underground, including attics and crawlspaces with exposure to heat, cold, dampness, noise, dust and, on occasion in confined spaces. These physical demands are representative of what a technician may encounter in the field and are essential functions of the position. You will be involved primarily with field work on major renovation or new building construction sites involving long term standing and perhaps repetitive motions. The position also requires work on ladders and multi-story buildings.
Normally will be traveling to, walking and working in UM buildings, data nodes, telecom closets, basements, on ladders, or manholes. Most work conducted at various locations on and off campus; and, moves throughout buildings to provide support and deliver/retrieve communication hardware and parts; equipment across campus and/or within buildings.
Punctual, regular, and consistent attendance is required. Responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement which the incumbent signs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the U-M Skilled Trades Union, Inc., which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
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