Job details
Growing company in Health Care field adding dynamic IT Support Specialist to Infrastructure team
This Jobot Job is hosted by Randy Crenshaw
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Salary $60,000 – $70,000 per year
A Bit About Us
We partner with top hospitals across the nation to rent, sell and help maintain the highest quality movable medical equipment, specialty beds and therapeutic surface for patients in their care. As a record number of hospitals turn to us to bolster life-saving medical equipment rentals, our biomedical technicians and asset management specialists help ensure equipment is in patient-ready condition where clinicians need it when they need it. Voted by employees as a “Top Workplace” AGAIN, our company culture is driven by every employee’s shared purpose to support the important work clinicians do every day to help patients heal.
Why join us?
This is a great opportunity to join a growing infrastructure team that is heavily invested in technology
Job Details
Overview
Role is 100% on-site
Tier II support role for 500 users on-site and nationwide
Technical Requirements
Intermediate knowledge of Windows Operating Systems and troubleshooting Windows 10
Experience working with ServiceNow
Networking experience with TCP/IP, DHCP, DNS
Understanding of security permissions
iOS troubleshooting experience
O365 management experience
Understanding of MDM
Duties
2nd line of support for all end user incidents/service requests
Filters and analyzes help desk tickets
2nd level of escalation for more in-depth troubleshooting
Works with 3rd party service providers
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