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Job Description:
The Care Consumer Advisor speaks to consumers, nurses, DME reps, sales reps, and case managers. While previous call center experience is a plus, former nurses and those with clinical care experience (MA, CNA, etc.) have historically had a lot of success in the role.
What you’ll do as a Care Consumer Advisor:
Support and educate end-users, caregivers, and clinicians with products and services
Respond to clinician and consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to clinicians and end-users
Accurately and thoroughly document each end-user program enrollment in systems per standard department procedures. Responsible for data quality, including self-audit of work
Educate clinicians on products in a clinical setting by establishing and maintaining relationships with key clinicians
Communicate with end-users and clinicians about intimate healthcare issues and anatomical functions in a mature and consultative manner
Utilize available resources to stay current with industry developments and competitor’s products, services, and business activities
What you’ll bring to the Care Consumer Advisor role:
Associate or Bachelor’s degree and/or a combination of at least 1-6 years of healthcare customer service/sales experience
Previous experience in the healthcare industry is preferred
Previous experience in a call center environment is preferred
Ability to explain medical processes and procedures while giving clear, concise, step-by-step directions over the phone
Highly structured approach with attention to detail and proper documentation of all work
Intermediate computer skills in MS Excel, PowerPoint, and Word
Must possess the ability to utilize the telephone effectively as a customer relations tool
Passionate about identifying the correct solution and improving the end user’s quality of life
Ability to travel (approximately 10%)
Description Welcome Bonus: $2,500.00 for external candidates (N/A for rehires) Location: This position is located at our Dublin, OH campus....
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