https://amzn.to/44P6GXZ
ChappyWrap is seeking an energetic, enthusiastic, and hard-working Customer Experience Specialist to join our small and growing team. You will be tracking all points of customer engagement, professionally answering customer questions, identifying ways to improve our customer service, supporting our wholesale accounts, and collaborating with our warehouse and fulfillment team to ensure the best possible customer experience. A portion of this role will also be supporting the ChappyWrap team in various internal processes and related administrative tasks. This is a remote position.
ChappyWrap is an e-commerce home textile company based in Portland, ME. We are on a mission to spread comfort with the world’s best blankets. We’re passionate about our product and about sharing our product and story with people.
Candidates for this position should have an in-depth knowledge of customer engagement channels and relevant work experience in a similar position or industry. Retail or e-commerce experience is preferred but not required. A top candidate for Customer Experience Specialist will be someone whose expertise in this area results in excellent customer relationship management, timely correspondence and a positive brand image for our company. Candidates should be professional, dedicated and willing to learn quickly and take initiative.
Salary based on experience. Bonus potential based on company performance.
Role and Responsibilities:
Skills and Qualifications:
Interested parties please send a cover letter and resume to [email protected].
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