Natura &Co is a group formed by four iconic beauty brands: Avon, Natura and The Body Shop, each with a unique mission and spirit, but connected by the common purpose of shaping a better & more caring world. Originating from all four corners of the world, our companies create products and experiences that promote the welfare for people, animals and the planet. Our four businesses form a global multi-channel and multi-brand cosmetics group that are committed to generate positive economic, social and environmental impact.
Position: Customer Experience Jr. Analyst
Work Location: New York- Midtown West
Role Summary
The position at hand of Customer Experience Jr. Analyst is an integral part of the Natura USA operation. This role is pivotal in turning each interaction into a brand-building experience and ensuring exceptional customer satisfaction. This involves a variety of duties such as but not limited to responding to customer inquiries across multiple channels, resolving issues, processing orders and maintaining a deep understanding of our products. Quick learners with a friendly demeanor and a knack for multitasking are ideal, and knowledge of Spanish and/or Portuguese is an advantage.
Responsibilities:
Skills & Competencies Requirements
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