https://amzn.to/44P6GXZ
Today, 80% of them in the US are individually owned and operated and we want to keep it that way. We provide our entrepreneurs the tools and expertise to operate with the scale of a large chain while remaining independent.
We are a well-funded Series A startup with many happy customers and are growing to help make more entrepreneurs. That’s where you come in.
We’re looking for our first Product Operations Associate. Product Operations links our clients (whom we call providers), our Provider Success teams, and our product development teams with the goal of building the best-possible product for our providers. This role is a great opportunity to move from a customer-support role towards product, or the other way around.
At the core, you will support providers who experience technical issues with our product, identify the core issue, and triage our resources to create a solution, such as providing training or escalating a bug fix or feature request.
As we’re starting this function together, you will have input into the processes and systems we set up to help you be maximally effective in the role. Your work will also include, e.g. managing and creating content for help articles as bug fixes are implemented, features are released or additional training is needed.
This role will sit on our Provider Success team and will also work very closely with the product and development team to shape the technical roadmap to ensure our customers’ voice is at the forefront.
Our objectives for the role
These things should be true within 3-4 months of you stepping into the role:
We’re looking for:
Someone who demonstrates the ability to communicate cross functionally between the technical team (product and engineering) on technical build, roadmap etc and can translate updates in a way that is digestible by the provider experience team and providers directly.
Must haves:
Why Join us?
Compensation Range: $60K – $75K
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